Companies deploy CRM solutions to improve business performance, maximize customer relationships and enhance customer service, but many deployments fail to meet expectations. There are many reasons ...

Web Services Business Process Execution Language, WSBPEL, is an XML-based process/workflow-definition execution language. WSBPEL defines a model and a grammar for describing the behavior of a business ...

B2B, or business-to-business, firms are those who market directly to other businesses and governments rather than to individual customers. E-business changes the nature of business relationships ...

The documentation of a business system using a combination of text and graphical notation. Although UML is widely used, there are many different modeling languages available. See UML and BPML. THIS ...

Hiring a Business Process Optimization Consulting or BPOC – as opposed to streamlining an enterprise using in-house brain and analytics – benefits an organization in a number of ways. In fact, it ...

Process mining has evolved from an academic concept (first published in 2001) to a popular software tool for analyzing, monitoring, and improving process performance. As we have described in a ...