Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

One of the nation's largest LTL companies, Estes Express Lines, is using fleet optimization platform provider Optym to improve real-time decision-making and further contribute to its broader digital ...

This article is part of a VB Lab Insights series paid for by Capital One. For cloud-based companies, the ability to leverage nearly unlimited amounts of data can unlock possibilities that lead to more ...

This article is part of a VB special issue. Read the full series here: Data centers in 2023: How to do more with less. As the demand for data processing and storage continues to surge, data centers ...

The future belongs to organizations recognizing that optimization without execution is expensive guessing, while execution ...

Digital marketing has a new force: AI SEO. As search engines become increasingly sophisticated and AI tools become mainstream, understanding how artificial intelligence has transformed search ...

Hospitals and health systems often struggle to establish a data-driven culture due to such challenges as fragmented data sources, outdated infrastructure, the complexity of healthcare regulations, and ...

John Clemons is a Solution Consultant for Rockwell Automation. He's been working in the field of Manufacturing Technology for over 30 years. New artificial intelligence (AI) applications seem to be ...

A technical paper titled “Make the impossible possible: use variable-shaped beam mask writers and curvilinear full-chip inverse lithography technology for 193i contacts/vias with mask-wafer ...

Pharmacy costs are spiraling out of control, and traditional solutions aren’t working. Prescription drug spending increased 11.4% in 2024, with net prices reaching $487 billion, led by high-cost ...