A new partnership between Argentum and Activated Insights aims to strengthen workforce training and research for the senior ...

While the labor market remains “tight,” employees and candidates aren’t budging on what they expect from their employers. Competitive pay and benefits are often not enough to attract and retain top ...

Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

A new report finds that Colorado’s approach to preparing its workforce isn’t sustainable and calls for a structural overhaul of the state’s postsecondary and workforce system to address a growing ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Eversource plans to implement approximately 85 digital training applications by 2026 to modernize core utility programs. The digital tools include custom eBooks and mobile apps designed in ...

Operations & Productivity tools improve fleet efficiency by boosting fuel savings, reducing driver turnover, cutting training costs, & minimizing OS&D incidents Infinit-I Workforce Solutions, a ...