Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, ...

Training for customer service happens, whether you realize it or not, every single day in your organization, as customer-facing employees see how their leaders behave and what their leaders reward and ...

Goodwill is accepting applications for enrollment in its Customer Connect program, which provides training to individuals for employment as customer service representatives in insurance and banking ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

Developed by the Institute of Customer Service, TrainingMark is the national standard recognising the quality of an organisation’s in-house customer service training. Seventy percent of the UK’s ...

As a small grocery chain owner, Summer Auerbach has spent a lot of time over the last few months thinking about a particular brand of viral video that emerged during the pandemic. They have titles ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

New England Fuel Institute’s (NEFI) Technical Training Center has announced that online training is now being offered via its Website on a wide range of customer service topics. Courses are applicable ...