Beginning Saturday, Social Security recipients will no longer be served by workers from their local field offices.

Over 70 million Americans receive Social Security benefits today. A major Social Security change begins March 7, 2026. The ...

Social Security Administration will shift customer service from local to national on March 7, 2026, raising concerns over ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

A new 2026 budget deal gives Social Security a $50 million customer service boost. Here's what it means for retirees and potential access to SSA support.

The Social Security Administration is shifting to a centralized national customer service system after major workforce cuts.

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

Staff cuts and policy changes at the Social Security Administration are going to make Social Security benefits harder to access for many, experts say. New reports that the SSA plans to migrate from an ...

More than 71 million Americans receive Social Security benefits, and March 7 brings a major Social Security shake-up. The Social Security Administration (SSA) has launched a new national system update ...

The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...