The customer service function is now a vital element of your business model. Customer service reps handle customer questions and complaints but they also cross sell products. It is now common to ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. This article is more than 6 years old. Do companies that started as ...

If you were more drawn to the second statement, your company falls into the Masters of Complexity category. These companies have customer service teams driven by detailed support requests with many ...

I have a little customer service problem. You see, I’m a customer service representative and always have been. It doesn’t matter what job I’ve ever held, restaurant hostess, medical assistant, movie ...

The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. Opinions expressed by Entrepreneur contributors are their ...

By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly provide feedback to their employees, hoping to shape behaviour, improve ...