A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...
Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...
Opinions expressed by Entrepreneur contributors are their own. Customer service is entering a renaissance. Technology is completely redefining what it means to help your customer base, with use of ...
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